A hospitality team member can work in a range of establishments, for example bars,restaurants cafes, conference centres banquet events hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team and beverage service, serving alcohol beverages, barista, food preparation housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the product and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
NVQ Certificate in Hospitality Team Member (Level 2)
Our apprenticeship training manual (ATM) guides tutors and apprentices through a range of practical tasks mapped to the standard, allowing apprentices to track progress and record evidence of their learning as they go. Tasks are mapped to maths & English requirements, developing knowledge and skills in a real working environment.
Aims & Objectives
This Apprenticeship will equip you with the skills and knowledge required to offer the highest level of hospitality service. You will learn how to recognise customer needs, know how to match them to the products and services of your work and work as part of a team.
The Apprenticeship reflects the flexibility and adaptability demanded of these employees - enabling them to specialise in areas of interest or business need, whilst developing the essential skills to support your wider business. Your employees will also shadow Team Leaders and Supervisors to help develop their understanding in this area, should they look to progress in the future.
How I enrol?
Apply online, walk into our Training Centre or contact us by phone or email. There are no fixed start dates so you can start whenever you are ready