Infrastructure Technician Level 3

Role Profile:
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Typical Job Roles:
Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support
Entry Requirements:
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
Duration: Typically 18-24 Months
Apprentices will achieve one knowledge module or vendor/ professional qualification from each of the five sections in the list below. Further details on the knowledge modules are available in the occupational brief available from the Tech Partnership.
Ofqual regulated Knowledge Modules by City & Guilds / Vendor or professional qualifications
Course Contents:
Section 1
Knowledge Module 1: Networking and Architecture (for Level 3 Infrastructure Technician Apprenticeships)
• CCNA 1*
• MTA Network Fundamentals
• Network +*
• A +
• CIW Network Technology Associate*
Section 2
Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships)
• CCNA Security*
• MCP Managing and Maintaining Windows 8 *
• MCP Configuring Windows 8 *
• MTA Mobility and Devices Fundamentals*
• Security +
• Mobile +
• CIW – Internet Business Associate
• CIW – Mobile Application Developmen
Section 3
Knowledge Module 3: Cloud Services (for Level 3 Infrastructure Technician Apprenticeships)
• MTA Server Admin *
• Enabling Office 365 Services
• Enabling Office 365 Identities and Requirements
• MTA Cloud Fundamentals
• Install Configure Windows Server 2012 *
• Administration of Windows Server 2012 *
• Configure Advanced Windows Server 2012 Services *
Section 4
• Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships) MTA Software Development Fundamentals
• App Development
Section 5
• Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician Apprenticeships) CIW – Internet Business Associate
• ITIL Foundation Level
• *Or their direct replacement Individual employers will select which knowledge module or vendor/ professional qualification the apprentices should take from each of the five sections in the list below.
English and Maths:
• Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.
Professional Recognition
This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration
Underpinning Skills, Attitudes and Behaviours:
• Logical and creative thinking skills
• Analytical and problem solving skills
• Ability to work independently and to take responsibility
• Can use own initiative
• A thorough and organised approach
• Ability to work with a range of internal and external people
• Ability to communicate effectively in a variety of situations
• Maintain productive, professional and secure working environment



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