020 7247 5497

Infrastructure Technician

Helping you reach potentials

Course Overview

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Typical Job Roles

Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support.

Entry Requirements

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.


Typically 14-18 Months


Apprentices will achieve one knowledge module or vendor/ professional qualification from each of the five sections in the list below. Further details on the knowledge modules are available in the occupational brief available from the Tech Partnership.
Of qual regulated Knowledge Modules by City & Guilds / Vendor or professional qualifications.

Course Contents

Section 1
Knowledge Module 1: Networking and Architecture (for Level 3 Infrastructure Technician
• CCNA 1*
• MTA Network Fundamentals
• Network +*
• A +
• CIW Network Technology Associate*

Section 2
Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician
• CCNA Security*
• MCP Managing and Maintaining Windows 8 *
• MCP Configuring Windows 8 *
• MTA Mobility and Devices Fundamentals*
• Security +
• Mobile +
• CIW – Internet Business Associate
• CIW – Mobile Application Development

Section 3
Knowledge Module 3: Cloud Services (for Level 3 Infrastructure Technician Apprenticeships)
• MTA Server Admin *
• Enabling Office 365 Services
• Enabling Office 365 Identities and Requirements
• MTA Cloud Fundamentals
• Install Configure Windows Server 2012 *
• Administration of Windows Server 2012 *
• Configure Advanced Windows Server 2012 Services *

Section 4
• Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships)
MTA Software Development Fundamentals
• App Development

Section 5
• Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician
Apprenticeships) CIW – Internet Business Associate
• ITIL Foundation Level
• *Or their direct replacement Individual employers will select which knowledge module or
vendor/ professional qualification the apprentices should take from each of the five
sections in the list below.

English and Maths

Level 2 English and Maths will need to be passed, if not already, prior to taking the end
point assessment.

Professional Recognition

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

Underpinning Skills, Attitudes and Behaviours

  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Maintain productive, professional and secure working environment

How is the Course Assessed?

  • On Programme Assessment
    Technical knowledge and understanding is assessed on programme through a combination of Ofqual-regulated Knowledge Modules and specified vendor and professional qualifications. These must be passed before the end point assessment can take place.
  • End Point Assessment
    The final, end point assessment is completed in the last few months of the apprenticeship. It is based on
    A portfolio – produced towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship, usually towards the end, and which, taken together, cover the totality of the standard, and which is assessed as part of the end point assessment
    A project – giving the apprentice the opportunity to undertake a business-related project over a one-week period away from the day to day workplace
    an employer reference
    a structured interview with an assessor – exploring what has been produced in the portfolio and the project as well as looking at how it has been produced
    An independent assessor will assess each element of the end point assessment and will then decide whether to award successful apprentices with a pass, a merit or a distinction.

How do I enrol?

Apply online, or walk into our Training Centre, click here for details of our locations or phone: 0207 247 5497 and we will organise funding for you. As the course is based at your workplace, there are no fixed start dates and so you can start whenever you are ready.