IT SOLUTIONS TECHNICIAN Level 3
IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications).
They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.
An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.
Duration: The duration of this apprenticeship is typically 18 months.
Level: This is a level 3 apprenticeship.
IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core activities so all apprentices take a common core and then choose one of two options.
IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile);
Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)
IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.
Typical job titles include IT Solutions Technician, Service Analyst, Junior Systems Analyst, Systems Developer, Database Technician, IT Support Analyst, IT Support Technician, IT Systems Support, Junior DevOps Professional, IT Service Desk or Applications Support Technician (at 2nd, 3rd or 4th line support)
Whilst any entry requirements will be a matter for individual employers, typically an apprentice might be expected to already have 5 GCSEs (A*-C); other relevant qualifications or experience; or pass an aptitude test.
In addition to the core, an IT Solution Technician will do ONE of the following options:
IT Software Solutions Technician
Works at any stage of the software solution lifecycle.
Undertakes maintenance of a range of contemporary or legacy software solutions to required levels of service.
Installs and configures software system components including virtualised components where appropriate.
Writes or maintains simple scripts or code.
Can search and manipulate different types of data sources, including both structured and unstructured.
IT Hardware Solutions Technician
Works at any stage of the hardware solution lifecycle.
Undertakes maintenance of a range of contemporary or legacy hardware solutions to required levels of service.
Installs and configures basic hardware system components, networks and devices (including servers, end-user computers, and mobile devices, whether physical or virtual) as required.
Demonstrates safe application of the concepts of Electro Static Discharge and meets appropriate health and safety standards when working with hardware