OPERATIONS AND DEPARTMENTAL MANAGER Level 5

Course overview
This apprenticeship is for someone working in a private, public, or third sector organisation of any size who manages teams and/or projects. For example, they are creating and delivering operational plans, managing projects, leading and managing teams, managing change or resources. Their key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning, monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Job Role
Typical Job Roles: Operations Manager, Regional Manager, Divisional Manager, Department Manager, and specialist managers.

Professional Qualification
Managers will additionally be able to select relevant units during the course of their Apprenticeship which leads to the achievement of the CMI Level 5 Diploma in Leadership and Management.

Employer Commitment
An employer must be prepared to provide the learner with the opportunity to carry out work and be part of projects which will enable the learner to produce substantial evidence towards their qualification. To ensure the successful progression of the learner, we request that employers participate in joint reviews of the learner’s progress at regular intervals throughout the apprenticeship. This ensures continued and positive progress through the apprenticeship. It will also provide the opportunity to discuss and agree on how any issues are to be resolved and how additional stretching and challenging activities can be built-in.

Duration
Typically this apprenticeship will take 18-24 months to complete

Eligibility
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. Apprentices without level 2 English and Maths will need to achieve this level before taking the End Point Assessment. Requirements: Knowledge, Skills, and Behaviours Below are examples of what the Level 5 Operations Manager includes. By selecting specified units, learners can also work towards the achievement of the CMI Level 5 Diploma in Leadership and Management, and in doing so they will also have covered most of the Knowledge and Skills required for the Level 5 Operations
Manager Standard. Learners will be supported by Skills Training UK to achieve this professional qualification alongside the Apprenticeship Standard.

Contents
Knowledge and Skills

Organisational Performance – delivering results
Operational Management – for example knowledge of management approaches and models and the skills to create plans, setting KPIs, and managing resources
Project Management – for example knowledge of the tools and techniques for project management and the skills to plan, organise and manage resources
Finance – understanding and developing skills in business finance and skills in monitoring budgets and financial forecasting

Interpersonal Excellence – Managing people and developing relationships
Leading People – knowledge of leadership styles and the skills to be able to lead, delegate, and mentor teams, as well as support the management of change
Managing People – for example how to recruit, develop, build and motivate high performing teams and other skills including managing performance and delegating
Building Relationships – knowledge of techniques for managing partner, stakeholder, and supplier relationships and effective negotiation and influencing skills

Communication – developing effective communication techniques and skills for chairing meetings and presenting using a range of media.
Personal Effectiveness
Self-Awareness – including understanding their own impact and emotional intelligence
Management of Self – time management, prioritising, and approaches to planning
Decision Making – problem-solving and decision-making techniques, including data analysis
Behaviors

Takes Responsibility – developing resilience and accountability, as well as determination when managing difficult situations.
Inclusive – being open, approachable, and able to build trust with others. Seeks views of others and values
diversity.
Agile – developing as a flexible, creative, innovative, and enterprising manager, positive and adaptable and open to new ways of working.
Professionalism – being fair, consistent, impartial, open, honest, and operating within organisational values